Filing a Claim? We'll Walk You Through It
Accidents are stressful enough. Here's a clear, step-by-step guide to filing your insurance claim in the Philippines — and how OneNetworx helps at every stage.
Report the Incident
Call our claims hotline or your insurance provider immediately. Report the incident to the nearest police station and get a police blotter (for accident or theft claims).
Save our hotline number: 0960-636-2868
Document Everything
Take clear photos of the damage, the accident scene, and any other vehicles involved. Get the other driver's information if applicable.
Photos should include: overall damage, close-ups, the scene from multiple angles, and license plates of other vehicles.
Submit Your Claim
Fill out the claim form and submit it along with your documentation: police blotter, photos, OR/CR copy, driver's license, and the claim form from your insurer.
Submit within 24 hours if possible. Most insurers require claims within a specific window.
Vehicle Assessment & Repair
An adjuster will inspect your vehicle and approve the repair estimate. Bring your vehicle to an accredited repair shop for work to begin.
We can recommend accredited repair shops near you.
Claim Settlement
Once repairs are complete and documents processed, the insurance company settles the claim. For total loss claims, the settlement is based on the vehicle's fair market value.
We can help you track and follow up on your claim's progress with your insurer. Approval, settlement, and timelines are always decided by your insurer.
We can help guide you through the claims process — even if you didn't purchase your insurance through us — so you know exactly what to do next.
Keep These in Mind
Never admit fault at the scene of an accident — let the police and insurance adjusters determine liability.
Do not move your vehicle until the police arrive, unless it creates a traffic hazard or safety risk.
Keep copies of all documents and receipts related to your claim.
Contact OneNetworx if you need help at any step — we're here to advocate for you.
Notify Us & We'll Guide You Through It
Fill out the form below and our claims team will follow up with you to help you prepare and submit your claim to your insurer — whether or not your policy was purchased through us.
Notify Us of a Claim
Fill this up and we'll guide you through the formal submission with your insurer. Required fields are marked with *.
Need Help With a Claim?
Our claims team is ready to guide you through the process with your insurer — even if you're not a OneNetworx client.